Refund policy

Last Updated: July 31, 2026

OVERVIEW

Every Immersion Pacific product is carefully inspected before it leaves our studio. We hope each fragrance becomes a meaningful part of your home and your daily rituals.

If something isn't quite right, please let us know. We'll always do our best to make things right.

SECTION 1 - HANDCRAFTED PRODUCTS

Every Immersion Pacific product is handcrafted in small batches using thoughtfully selected materials. Slight variations in colour, texture, finish, fragrance, and the natural character of our vessels are an expected part of the handmade process and make each piece uniquely its own.

Minor air bubbles, subtle surface variations, and slight differences in colour are natural characteristics of our individually cast vessels and are not considered manufacturing defects. These variations reflect the handcrafted nature of each piece and contribute to its individuality.

SECTION 2 - ORDER MODIFICATIONS & CANCELLATIONS

Because we begin preparing orders shortly after they are placed, order cancellations cannot be guaranteed.

If you need to modify your order, please contact Customer Support within one hour of placing your order. While we cannot guarantee changes once an order has been submitted, we'll always do our best to accommodate your request whenever possible.

SECTION 3 - RETURNS

If you've changed your mind, we accept returns within 14 days of delivery, provided the product is:

  • Unused

  • Unlit

  • In its original packaging

  • In resalable condition

Please contact Customer Support before returning any product. We'll provide return instructions and confirm whether your return is eligible. Returns sent without prior authorization may be refused or experience processing delays.

Customers are responsible for return shipping costs.

Once your return has been received and inspected, eligible returns will be issued as an Immersion Pacific Gift Card for the value of the returned product.

We do not offer cash refunds for change-of-mind purchases.

SECTION 4 - USED PRODUCTS

For hygiene and quality reasons, we cannot accept returns or issue refunds for products that have been used, burned, or opened.

Fragrance is deeply personal, and we understand every experience is unique. If your purchase wasn't what you expected, we'd genuinely appreciate the opportunity to hear from you. While we cannot accept returns on used fragrance products, we encourage you to contact our Customer Support team directly at cody@immersionpacific.com. We'll always do our best to make things right.

SECTION 5 - DAMAGED, INCORRECT, OR DEFECTIVE PRODUCTS

If your order arrives damaged, contains the wrong item, or you believe there is a manufacturing defect, please contact our Customer Support team within 48 hours of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and packaging

Reporting damage promptly allows us to investigate with our shipping partners and resolve the issue as quickly as possible. Claims submitted more than 48 hours after delivery may not be eligible for replacement, refund, or any other resolution. We encourage you to inspect your order as soon as it arrives.

Once reviewed, we'll arrange a replacement or another appropriate resolution whenever applicable.

SECTION 6 - SALE ITEMS

All sale, promotional, clearance, and discounted items are final sale and cannot be returned or exchanged.

SECTION 7 - CUSTOM & PERSONALIZED PRODUCTS

Custom, personalized, engraved, or made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

SECTION 8 - REFUND PROCESSING

Once an eligible return has been received and inspected, an Immersion Pacific Gift Card will be issued for the value of the returned product.

Original shipping charges are non-refundable.

If you choose to place a new order using your Immersion Pacific Gift Card, standard shipping rates and promotions in effect at that time will apply.

SECTION 9 - RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is the result of:

  • A damaged item

  • A defective product

  • An incorrect item shipped by Immersion Pacific

SECTION 10 - WE'RE HERE TO HELP

If you have any questions regarding a return, refund, or your experience with Immersion Pacific, we're always happy to help.

Customer Support

Email: cody@immersionpacific.com