Shipping policy

Last Updated: July 31, 2026

OVERVIEW

Every Immersion Pacific order begins long before it reaches your door. Each product is carefully prepared, inspected, and packed by hand in our Langley, British Columbia studio before beginning its journey. We believe receiving your order should feel as considered as the product itself.

Every order is packed using thoughtfully selected materials designed to protect your purchase while minimizing unnecessary waste whenever practical.

SECTION 1 - ORDER PROCESSING

Orders are typically prepared within 2-4 business days (Monday through Friday, excluding statutory holidays) before being shipped. Processing time is separate from the estimated shipping transit times shown at checkout.

During periods of high order volume, product launches, or seasonal promotions, processing times may be slightly longer. Should this occur, we'll keep you informed.

SECTION 2 - SHIPPING METHODS

Orders are shipped using the carrier best suited to your destination and selected shipping service. Depending on your location, this may include:

• Canada Post

• UPS

• FedEx

• Purolator

• Other trusted delivery partners

Every shipped order includes tracking information, which will be emailed once your order has been dispatched.

SECTION 3 - SHIPPING RATES

Shipping rates and promotions are subject to change without notice.

SECTION 4 - STUDIO PICKUP

Complimentary Studio Pickup is available for all orders.

Once your order has been carefully prepared, we'll contact you to arrange a pickup time that is convenient for both of us. Your pickup address and collection instructions will be included in your confirmation email once your order is ready.

Please bring your order confirmation when collecting your purchase.

SECTION 5 - LOCAL DELIVERY

Complimentary Local Delivery is available for orders of $100 CAD or more within approximately 70 km of Langley, British Columbia.

Once your order has been prepared, we'll contact you directly to arrange a convenient delivery time.

SECTION 6 - SHIPPING ESTIMATES

Shipping transit times begin once your order has been processed and dispatched.

While we always strive to have orders arrive sooner than the estimated delivery window, shipping times are estimates only and cannot be guaranteed. Delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control may occasionally occur.

SECTION 7 - INTERNATIONAL ORDERS

We proudly ship internationally.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities. These charges are not included in the purchase price or shipping fees collected at checkout.

We reserve the right to limit or decline shipments to destinations where reliable shipping service is unavailable.

SECTION 8 - IF SOMETHING GOES WRONG

We want every Immersion Pacific order to arrive safely and in perfect condition. If something doesn't go as planned, we're here to help.

LOST OR MISSING DELIVERIES

Responsibility for your shipment transfers once the carrier marks the package as delivered.

If your package is delayed, lost, or cannot be located, please contact us. While we cannot guarantee replacement for packages confirmed as delivered, we'll gladly work with you and the shipping carrier to investigate and help find the best possible resolution.

DAMAGED UPON ARRIVAL

If your order arrives damaged, please contact our Customer Support team within 48 hours of delivery.

Please include:

• Your order number

• A description of the damage

• Clear photographs of the product and packaging

This information allows us to resolve the issue as quickly as possible.

Customer Support: cody@immersionpacific.com

SECTION 9 - BACKORDERS & PRODUCT AVAILABILITY

If an item in your order becomes unavailable or experiences an unexpected delay, we'll contact you as soon as possible to discuss the best solution.

Depending on the situation, this may include waiting for the item to become available, shipping available items first, or selecting an alternative option.

SECTION 10 - WEATHER & SEASONAL CONDITIONS

As Canadians know, the weather occasionally has plans of its own.

During periods of extreme heat or severe winter weather, we may delay shipments to help protect your order and ensure it arrives in the best possible condition. We appreciate your patience whenever Mother Nature decides to adjust our schedule.

SECTION 11 - SIGNATURE REQUIREMENTS

For the protection of your purchase, a signature may be required upon delivery for higher-value orders at our discretion.

SECTION 12 - QUESTIONS

If you have any questions regarding shipping, delivery, or your order, we're always happy to help.

Immersion Pacific

Email: cody@immersionpacific.com

Langley, British Columbia, Canada